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Messaging Services

Exchange (exchange.tamu.edu)


Device Set Up Instructions

The following instructions will enable a user to view and send email via a device.

iPhone

 Open Settings -> Mail, Contacts, Calendars -> Add Account -> Microsoft Exchange.
 For Email Address, use your Texas A&M Exchange email address
 Leave Domain blank
 For Username, use your NetID@tamu.edu
 For Password, use your NetID password
 For Description, use TAMU Exchange

The phone will not be able to automatically find the correct Exchange server unless your @tamu.edu email address already forwards to your Texas A&M Exchange account. If it cannot find the right server, it will ask you for the server name.

 For Server, use exchange.tamu.edu

Once it has verified the settings, it will ask which items you would like to sync. Make sure all are set to "On" and click Save. Your phone should now begin syncing your Texas A&M Exchange account to your phone.

Android

 Click Menu -> Settings -> Accounts and sync -> Add account -> Microsoft Exchange ActiveSync
 For Email Address, use your NetID@tamu.edu
 For Password, use your NetID password
 Click Next

If it fails to find the server, use the following details:

 For Email Address, use your Texas A&M Exchange email address
 Leave Domain blank
 For Username, use your NetID@tamu.edu
 For Password, use your NetID password
 Click Next

At this point, it may say that Autodiscover has failed. If so,

 Click Ok
 Click Next

Then,

 Accept Remote Security Administration warning
 Select the amount of data you want to synchronize
 Click Next

Your Android phone should now be setup to sync data with the Texas A&M Exchange service.

webOS

webOS 2.X phone

 Open Email
 Tap email in the top left of the screen
 Click Preferences and Accounts
 Click Add Account
 Click Microsoft Exchange
 For Email Address, use your Exchange email address
 For Password, use your NetID password
 
 Click Manual Setup
 For Incoming Mail Server, set to https://exchange.tamu.edu
 For Domain, use tamu.edu
 For Username, use your NetID

Save your settings. You should now be able to connect to the Texas A&M Exchange service.

webOS 3.X phone

 Open Email
 Click Microsoft Exchange
 For Email Address, use your Exchange email address
 For Password, use your NetID password
 
 Click Manual Setup
 For Server, set to https://exchange.tamu.edu
 Leave Domain blank
 For Username, use your NetID@tamu.edu
 Click Sign In
 Choose the items you want to sync
 Click Create Account

Your phone should now be setup to sync with the Texas A&M Exchange service.

BlackBerry

Activating your BES Account

  • Activating for the first time
    • Send an email to exchange-request@tamu.edu stating that you want to activate a BlackBerry phone. Include your NetID in the message.
  • Reactivating
    • Log into the Texas A&M BlackBerry Desktop website: https://bes.tamu.edu/webdesktop/login using your NetID and password
       Click Create an Enterprise Activation Password
       Enter a password of your choice
       Click Set the Enterprise Activation Password
    • You can now activate your phone with the Enterprise Activation Password.

Download BlackBerry Desktop Software

Troubleshooting Common BlackBerry Problems

  • Contacts out of sync

    Backup all data on the BlackBerry using the BlackBerry Desktop Software.

     Contacts -> Menu -> Options
     Type: rset

    It will ask to confirm you want to erase your contact list and reload it from the server.

     Click Yes

    Your contacts have now been wiped from your phone and will re-download in the next few minutes. Once your contacts have been re-downloaded, you will want to restore any contacts that were not on the server.

     Contacts -> Menu -> Options -> Desktop
     Change Wireless Synchronization to "No"
     Save

    Reconnect your BlackBerry to the BlackBerry Desktop Software and begin a Restore session. Select the latest backup and select to restore:

    • Address Book - All
    • Address Book - Last Used Hints

    Start the restore. Once the restore is complete, re-enable Wireless Synchronization in the Contacts app.

    You should now have all contacts that were local to the phone and on the Exchange server on your BlackBerry.

  • Calendar out of sync

    Backup all data on the BlackBerry using the BlackBerry Desktop Software.

     Calendar -> Menu -> Options
     Type: rset

    It will ask to confirm you want to erase your desktop calendar and reload it from the server.

     Click Yes

    Your calendar has now been wiped from your phone and will re-download in the next few minutes. Once your calendar has redownloaded, you will want to restore any appointments that were not on the server.

     Calendar -> Menu -> Options -> Desktop
     Change Wireless Synchronization to "No".
     Save

    Reconnect your BlackBerry to the BlackBerry Desktop Software and begin a Restore session. Select the latest backup and select to restore:

    • Calendar - All

    Start the restore. Once the restore is complete, re-enable Wireless Synchronization in the Calendar app.

    You should now have all Calendar data that was local to the phone and on the Exchange server on your BlackBerry.

Other Set Up Instructions

Mac Outlook 2011

To fix a faulty Mac Outlook 2011 client:

 At the top of the Mac: Click Outlook -> Quit Outlook
 Launch Applications -> Microsoft Office -> Office -> Microsoft Database Utility
 Delete all profiles that are shown
 Launch Applications -> Utilities -> Terminal
 Enter into Terminal: rm -rf Documents/Microsoft\ User\ Data/Office\ 2011\ Identities/*
 Launch Outlook and re-setup

Mount another user's mailbox

To mount another users mailbox, first, the other user will need to grant some very basic permissions to the root of their mailbox using the following instructions:

 1. Right-click on the root of the mailbox in the folder listing
 2. Click Folder Permissions -> Add
 3. Double-click your name within the address book, then click OK
 4. Assign Folder Visible permission to your account
 5. Click OK when finished to close out the permission dialog

Once they have granted permission to the root of their mailbox as outlined above, you will then need to mount their mailbox as an additional mailbox that opens. Use the following instructions:

 1. Launch Outlook
 2. Select File -> Account Settings -> Account Settings-> Change -> More Settings -> Advanced tab -> Add
 3. Type in a portion of the other user's display name and press ENTER
 4. Click OK, Next, Finished, and then Close to close out all the dialog windows.

This will mount the mailbox each time you open Outlook. If you have both followed all the instructions correctly, then you should be able to see their mailbox and all the folders that they have shared out to you.